High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
By Micah Solomon.
Description
STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SETH GODIN: "It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book.". . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . "Clearly the best book on customer service management written in the last decade." Professor Frank Allen P...
ISBN(s)
0814417906, 9780814417904
