Call Center Leadership and Business Management Handbook and Study Guide
By Unknown Author.
Description
Call center professionals continue to grow in stature as the call center’s value contribution is heightened within organizations. As call centers handle increasingly complex transactions and provide other departments with vital customer information, leaders must be equipped to combine specialized call center knowledge with sound management practices. The study guides series concludes with an examination of those principles and practices that are vital to the call center leader. The Call Center Leadership and Business Management Handbook and Study Guide applies proven leadership and ...
ISBN(s)
0970950772, 9780970950772
