The Chronicles of SIR VIVAL: Customer Service Under Siege
By Joan Fox.
Description
An Entertaining Quest for the Ultimate Customer Service Solution Why another book on customer service?...because customer service still stinks! Despite earnest efforts to improve service over the last decade, customers remain seriously disappointed undermining organizational growth, profits and ultimately survival in the marketplace. Customer service expert, Joan Fox's, fun and engaging business fable reveals the real keys to extraordinary service. Inside these pages, you will encounter your organization masquerading in medieval costumes. You will notice amazing similarities bet...
ISBN(s)
0979788005, 9780979788000
