Terrific Five Star Customer Service: Learning about Excellent Service from Special People
By Unknown Author.
Description
Business people of all types will tell you-the secret to a successful business is getting customers to come back. But if this is true, why aren't more businesses working to excel at customer service? It's because they don't view customer service as the core function of their work. In Terrific! Five Star Customer Service, Stan Toler and Keith Hawk help us see that customer service is everyone's responsibility. They illustrate the easy-to-remember steps to great customer service with stories that will make you smile, and anecdotes that will remind you just how bad some bus...
ISBN(s)
0834134128, 9780834134126
